If you have any issues pertaining to your order, please write to us within 3 working days and we will try out best to resolve it.
We will however not be able to offer a refund for handmade resin products that are slightly imperfect due to the handmade process of our jewellery – such as, tiny small bubbles appearing in the resin model.
For certain items that are individually handmade with a spontaneous approach – such as, embedding foil or mosaic tiles within resin, or dying and mixing multiple colours of resin, we will clearly state in our listing that every piece that will come out slightly different and may not look exactly like the one pictured in the listing. For such cases, we are also unable to offer a refund for these slight differences caused by the natural method.
Once an order is processed, no cancellation of orders will be allowed.